We had out wedding here on Saturday 11th January 2020. The service we had was brilliant from us arriving to leaving, everything was run by us before anybody else the staff could not do enough. Everyone had a smile and was pleasant, the food was lovely all our guest commented on how organised they were and how brilliant their rooms were. I would reccomend this to anybody who was looking for a function room. From beginning the wedding planning all the way through to the wedding day sophie was outstanding nothing was ever too much for her. We couldn't of asked for anything more all the staff members went above and beyond to make our day special. Thanks again

Smokies was the perfect wedding venue for our reception. Sophie, the wedding planner did an amazing job helping us with our plans as we didn't really know what we needed. She gave us advice when we asked and made sure they had the only drinks my mum likes stocked. Everything ran really smoothly so we could relax and enjoy our night. There was a great selection for the buffet and everyone said the food was great. The Medlock Suite was the perfect size for the number of guests we had and was accessible for our elderly grandparents as it was flat and the toilet was close by. We used their venue dressers, Joyous Moments and the room looked stunning! The bridal suites are large, modern and comfortable and the light is perfect for makeup. I would 100% recommend!

We’ve just had our wedding here at Smokies and can not fault the service we have received. Sophie who was our wedding planner was fantastic from start to finish! Nothing was too much to ask. The staff were amazing on the day, all our guests commented on how friendly and helpful everybody was. Special thanks to Miguel in the bar - he looked after us girls the night before the wedding too !! The suite was dressed to perfection on the day and everything was how we’d asked for it. Highly recommended for weddings it was lovely being able to kick back and trust that everything was done for you. Fantastic, thank you Smokies!

We had our wedding on 27th December 2019 and wow I was blown away. We booked our wedding 18 month beforehand. Throughout the process Sophie was always emailing to check we was okay and to see if we needed a meeting to discuss anything. Whenever we needed her she was there to help us, which made our experience so special and easy. The night before the wedding we stayed in the bridal suite, I've never seen a room like it, it was spacious,clean, beautiful. The wedding day. Everything ran so smooth. We couldn't make it to breakfast as hair and makeup was there, Smokies went above and beyond and made us a breakfast buffet and brought it to our rooms. Sophie also came up to greet me and check that everything was okay, which was amazing. The ceremony - the venue dressing was breath taking, it was beautiful. I had 2 children singing at my ceremony and Sophie went above and beyond again and spoke to them so they knew exactly what they were doing. Then on to out meal, again the room look absolutely amazing, all our favours were out etc. Smokies staff announced us into the room, and then the meal arrived. The food was fresh, warm and delicious. Smokies catered for all the guest who had allergies to, which was fab because we had quite a few in our wedding party. Everyone commenting on how delicious our food was and friendly all the staff were. The Evening, Again a fast turn around and the room was ready, they set my sweet table up and anything else I wanted in the room. All these things I discussed with Sophie before the wedding and I didn't have to say anything on the day, it just happened. Another amazing thing. I need to just mention Sophie, Preston,Miguel and the lovely lady who announce us and directed the staff. We couldn't have done our wedding day without you, you went above and beyond all day and made our day the most special day of our lives. Thank you so much Smokies for given us the wedding of our dreams. Love Mr and Mrs Dugdale

Our wedding day at smokies was everything and more than we could have ever expected. From start to finish the team were fantastic. The day itself was amazing and everybody commented on how great it was. So much so that some of our guests booked their weddings there. The staff go above and beyond to make sure everything is perfect and take out all the stress of planning the day. My daughter held her wedding there in May this year and again it exceeded our expectations. Can't recommend smokies enough for your wedding or any other celebration to be held there

Our day was absolutely amazing and magical.. I arrived at the hotel on the Thursday evening for meal with family and friends.( females only) We were looked after so much by all staff they couldn't do enough for us... The morning of the wedding was beautiful...so relaxing and calm.. breakfast in the restaurant and then extra breakfast up in the bridal suite...Then the day and evening were absolutely fabulous.. We wouldn't of changed anything about our day from start to finish... Our wedding planner was Sarah and she was wonderful and made us feel so at ease and relaxed before our day aswell as on the day... On the day Sophie was looking after us and she was absolutely fantastic and she went above and beyond to ensure we didn't have any worries and we definitely didn't... Perfect from start to finish!! Xxxx

The day we got married it was the worse snow since 1970 OMG !!!! I was so stressed people cancelled due to this and all the food we had paid for drinks I did not want to get waisted all your staff went out off they way to make this a fantastic day for us calmed me down helped rearrange all the seating plan to suit this & helped everything run smoothly. Came out later at night for the guests who stayed in the hotel with the evening buffet sandwich & some snacks for guests so they did not get all waisted. All we could do was praise them on the day . Great & so helpful. Thank you again X

My husband and I held our wedding here on the above date x the whole staff and team were amazing from going for a viewing right up until the day ended for us x it really took alot of stress off of myself to know that I was in such capable hands and that's they could with any changes or issues so quickly. Amazing venue, amazing staff and an amazing day x I would recommend smokies hotel to anyone who considers having their special day here x

I had my wedding at smokies hotel on Saturday 28th September can not fault the hotel they made our day so special from start to finish especially Sophie the wedding manager she was absolutely brilliant she looked after us for 18months throughout the Process leading upto our big day, she is brilliant at her job, all her hard work and effort she put in can’t thank her enough she made our day so special, the room where we stayed the bridal suite was absolutely gorgeous, the food on our actual wedding day was out of this world aswel staff who was serving the food was so lovely and friendly especially Jodie and Laura, Preston also was so helpful and what a lovely man. My wedding was a perfect day thanks So much to Sophie, Jodie,Laura,Preston, and the staff serving the food.

My husband and I had our evening wedding reception in the Medlock suite last weekend after marrying abroad. Sophie, our wedding coordinator was great from beginning to end. She was on hand whenever we had a query and always responded to my emails quickly even when she was at home. We booked the room around 8 weeks prior and Sophie was very accommodating to all our needs as we wanted a very simple no fuss party. We were able to amend our package and remove items that we did not require or could arrange ourself. The room was a very good size and very spacious and was available early on the day for us to decorate ourselves. The buffet was really nice with plenty of food for our guests who all commented how nice it was. The bridal suite was included in the package which was lovely, this was on the top floor of the hotel with other superior suites. The room was very modern, large bed, hot tub and living area. We can not fault our evening wedding reception here and had a fantastic night!

I had my wedding at smokies hotel on Saturday 28th September can not fault the hotel they made our day so special from start to finish especially Sophie the wedding manager she was absolutely brilliant she looked after us for 18months throughout the Process leading upto our big day, she is brilliant at her job, all her hard work and effort she put in can’t thank her enough she made our day so special, the room where we stayed the bridal suite was absolutely gorgeous, the food on our actual wedding day was out of this world aswel staff who was serving the food was so lovely and friendly especially Jodie and Laura, Preston also was so helpful and what a lovely man. My wedding was a perfect day thanks So much to Sophie, Jodie,Laura,Preston, and the staff serving the food.

Well what can I say. Me and my husband had our wedding at smokies both ceremony and reception less than 2 weeks ago. From the first time meeting Sophie I knew she was going to Look after all our needs. I stayed with friends and family the night before the wedding and the room was all done ready for us when we arrived to an excellent standard. Sophie and the team made sure they were on hand whenever we needed anything. Sophie and Jodie were there waiting for me to walk me to the ceremony which was a lovely. Wow the room looked amazing and everyone commented on how beautiful it was. The room was then flipped for our evening reception and was perfect. We had so many comments off our guest about how beautiful the wedding was. And for the people who stayed over said they were pleased with their rooms and the breakfast was gorgeous. Thank you to Sophie, Jodie,Preston and Linzi on reception and all the team at smokies for making our day so special Love Mr and Mrs wilkinson

We had our wedding breakfast and reception at Best Western Smokies Hotel and I can honestly say it was amazing. Nothing was too much trouble. Myself and bridesmaids stayed the night before and because breakfast was later than when we planned, Sophie our wedding manager, arranged for tea, coffee, bacon and sausage sandwiches to be brought to our room so we could have breakfast while getting ready which was great! We left a lot of stuff in the room we got ready in and smokies moved all the stuff for us to the wedding suite saving us running around. The rooms where a great size also especially as there was 10 of us! We also asked for ice which was brought to our room quickly. The guests where welcomed with drinks and we also hired a magician we met at the wedding fayre at Smokies which guests loved! We was shown our room before the guests and everything was set up perfectly, but they did ask if there was anything we wanted to change which was great. The duty manager Jodie put all out home bought favors and presents at the correct places for our special guests, again saving us having to rush around. The food was amazing! The best wedding breakfast we have ever had! Guests where coming telling us how amazing and tasty the food was which is great as sometimes wedding breakfasts are small and average but this meal was delicious and filling. The turn around was quick and easy and everyone loved how big the room was. We had the medlock suite. The buffet for the reception also went down a storm! Lots of food for what you pay and all very tasty! The evening went to plan with the first dance and cake cutting being announced on time. Anything left in the room after the evening ended (we paid for the late bar which was a great option to have was put away safely for us until the morning. Staff were attentive and couldn't do enough for us! We would highly recommend the best western smokies for weddings and we are so glad we didn't go anywhere else. Thankyou to Sophie, Jodie and all the team for the best wedding we could have asked for!

We had our wedding at smokies on Friday the 27th September couldn’t have asked for anything better all staff where friendly and very helpful. Sophie has been brilliant From the day we booked the wedding. Food was really nice and there was plenty of it. Jodie was amazing making sure the day went smoothly even when I changed things last minute it wasn’t a problem for her thank you!

We had the most fantastic wedding at Smokies! Literally from start to finish everything was perfect, the staff were absolutely amazing and so helpful - they really couldn’t do enough for us. Our wedding co-ordinator Sophie was brilliant! She listened to everything we wanted and made our dream wedding a reality. The venue was beautiful, the bar staff and catering team were amazing and the food was to die for. Our bridal suite was also fantastic ❤️ Thank you all for giving us the most amazing day! We will definitely be back too see you all! Mr & Mrs Tate

My wedding day at smokies was just perfect from start to finish. Sophie made sure my day was exactly as we had planned and everything ran smoothly. We had so many comments on how amazing the food was, we had decided to have a hot buffet in the day and the evening to give our guests more choice and this was the best decision I could have made. The rooms we stayed in the night before and the night of the wedding were lovely. We had a fab meal in the restaraunt the night before wedding. All the staff couldn’t do enough for us. Thank you for a perfect day.

We loved every minute of planning our wedding. From the minute we met the staff we we're even more excited. They were really really helpful supportive and gave lots of brilliant advice. On the day we treated with a first class service and all our guests commented on how hot and delicious the food was. How polite and helpful the all the staff were. I would do it all again and wouldn't change a thing. Amazing place with fantastic staff xx

We got married at smokies hotel and the day was amazing from start to finish. Sophie over saw everything throughout the day and Nothing was too much trouble for her. We felt she really went the extra mile to make our day so special for us. We had choices with our menu but everyone was served quickly and with the right food they ordered, The food was delicious and guest was commenting days after of how nice it was. All the staff that worked that day was lovely and helpful. There was not one thing we could of faulted from that day and would highly recommend this hotel to anyone. Thank you

Me and my Husband got married at Smokies on Saturday. The whole day from start to finish was magical, amazing and everything we had dreamed of and it was all thanks to Sophie and her team. Sophie is amazing at her job. We both knew from the first time we met her that she was going to look after us. She made us feel really welcomed from day one and made the build up and the wedding day go smoothly. The medlock suite on the day was breathtaking and all our guests commented how stunning the room was and that food was gorgeous too. The people who stayed at the venue on the night of the wedding said the rooms were amazing and the breakfast was delicious. Thanks again to Sophie and her team on the day at smokies for doing a fabulous job we wish we could give you more than 5 stars.

Me and my wife decided to have a Christmas wedding at Smokies and it was absolutely fantastic. Everything from the planning of the table decorations to the running order of the day, we couldn't of asked for more from Sophie and her team. The planning and meetings with Sophie took the stress away from the big day as she managed everything, knowing that she had everything under control meant we knew that when we turned up everything would be perfect. The execution on the day was flawless from the Smokies staff, the food was delicious and plenty of it (no one went without or hungry) the bar was staffed and the DJ made sure the dance floor was never empty. We couldn't of asked for anymore and can't thank Sophie and her team enough for making our day so special. Many Many thanks Love Mr and Mrs Williams x

service was beautiful the food was out of this world, people still say to me now how great the food was and the best wedding they have been to. All the staffmade me and my husband feel special and welcomed all our family and friends. The rooms are beautiful and everything was perfect. Thankyou all for making my day as special as it was 100% perfect.

We have just had our wedding August 2019 and we couldn't of wished for a more perfect day. Our wedding was originally booked for April 2019 but we was under St Mary's hospital waiting for ivf then our surprise baby came along, we was in total shock. I really didn't want to be a pregnant bride as I would of been 32 weeks pregnant and I had already bought my dress so I began to panic. We went in to smokies and spoke to Sophie and with no problems or inconvenience at all our wedding was rearranged that day which was a weight lifted off my shoulders :). Nothing is to much for the staff at smokies and they are so friendly and welcoming. From wedding open nights and appointments with Sophie running up to the wedding day I just knew I didn't have to worry about anything because they are so well organised and I also got lots of information through email about how the day was going to be run and any enquiries I made were answered asap. When we arrived on our wedding day everything was set out just how we wanted it and the medlock suite looked amazing just how we imagined. We had canapés and welcoming drinks, sit down meal then a buffet at night and the food is just fantastic and well presented just how you would want it on your special day and many of my guests was complimenting how lovely it was. The whole day just ran so smoothly I didn't have to worry about a thing I was so relaxed and enjoying myself, we just wish now that we could do it all again. The bridal suite is also amazing to finish off your special day staying in a luxury room :) I cant think of anything that I would of changed. You couldn't ask for a better wedding manager than Sophie she's brilliant and put my mind at ease :) I definitely recommend Smokies Hotel to anyone planning there perfect wedding day!

Where do I start, it was the most amazing wedding that I could have wished for. Sophie, Natalie and the team at smokies are just amazing. The rooms are fab also. Definitely worth a visit or booking your wedding there. There is nothing that was to much or to little for Sophie or Natalie. By the time your wedding is near its like talking and planning your wedding with your best friends. Will miss my weekly catch ups. Thank you so much for everything. V & J xx

What a brilliant Wedding day we had at Smokies, thanks to all the staff, to name a few, Sophie the Wedding Coordinator and Andrea, Preston the operations Manager who kept everything running smoothly on the day. Everyone commented on how lovely the food was at the meal, especially the white chocolate and raspberry cheesecake and what a great deal of choice at the evening buffet. There was plenty for everyone. The DJ Duncan was really accommodating to the many requests. The room felt so spacious and was decorated beautifully by Stef at Joyous Moments. Great accommodation, the bridal suite had recently been renovated, so everything was new. Thanks so much for such a memorable and fantastic day! Kay and Paul Lenihan

My son and daughter-in-law had their wedding at Smokies in January. Sophie couldn’t do enough for us and ensured that everything went smoothly. Nothing was too much trouble. We had lots of family and friends staying for 2 nights with a lovely meal the night before the wedding. The wedding day itself was wonderful with everyone having a fantastic day and evening. This was all helped by Sophie and the staff at Smokies who made sure that everything went to plan. Thank you so much for everything and I will definitely recommend you for any occasion

Normally I would be saying where do we start but in this review that is easy, Sophie.  We visited 5 different venues in 2016 trying to find the perfect one for our special day but as soon as we met Sophie who filled us with her amazing experience and confidence we knew we had found the perfect venue but most of all the right person to help us plan.  Right from the start nothing was too much to ask including visiting three more time to show parent's our choice and the groomsmen and bridal party where the big day would be. We arrived unanouce and it was never a problem Sophie and the team was 2nd to none. The weeks leading up to the wedding Sophie was brilliant, kept in touch to make sure we had everything planned and she was so accomodating with our guests menus and diartary requirements. Sophie I am so greatful that you were with us through every step of the way, the confidence you gave made us know our day would be so special, the team worked so well with you making sure that everyones meals were perfect on the day. Your hard work and team work shone and I can guarantee that every bride and groom are going to have the best day they could dream of in your hands guiding the team. Hope to hear from you and keep doing what you do best, you are a gem to smokies park they are very lucky to have you and I will be writing a personal Thank to smokies management for having such an inspirational team to ensure their brides and grooms have the best day of their life. Thank you so much for making our day and our guests who have not stopped talking about it. Xx

We had our wedding here last weekend and we couldn't recommend the place or the staff highly enough. Having looked at a lot of different venues, particularly hotels as that's what we wanted, Sophie made the decision easy from the first meeting. 'Everyone needs a Sophie when they get married'. Nothing was too much trouble for her or any of the staff at the hotel, quickly answering all the different questions we had. Any time I had to phone the reception for different things, they were extremely helpful, friendly and efficient. We had the Medlock Wedding Package, which included much more than just the standard room higher and food. The hotel had a contract with Joyous Moments (Stef), getting the table runners, chair covers, chair sashes and centerpieces included in the package. Stefs items are a level above the rest, when you see the rooms she has dressed compared to others, you can see what you pay for, a lot of attention to detail and top quality products. We opted to have the additional cocktail bar run by the very helpful and friendly Miguel, which seemed to be a success with a lot of our guests. The package we opted for included a wedding breakfast for up to 75 guests. Food for the wedding breakfast was of an extremely high standard, a lot of our guests commented on how impressed they were with the standard of food being served. Our evening guests were served with a hot buffet for up to a 150 guests, no part of the evening buffet went back to the kitchen, much to our disappointment as when we got to the buffet table it had already gone! Fantastic comments all round about the evening buffet. The running of the day was flawless and professional, all down to Sophie who has amazing attention to detail, keeping in touch with us through every step in the weeks leading up to the wedding. We have lost count of the amount of amazing comments we received about Sophie running the day. Thank you so much to everyone at Smokies for giving us our perfect day.

My daughters wedding was perfect in every way Sophie our wedding planner was amazing and delivered much note then we thought possible Nothing was too much for her she is a young person with great communication skills and looked after my daughter and all of us Perfectly I would highly recommend u book your wedding with Sophie and promise you won’t be disappointed well worth the money we paid we have amazing perfect memories thanks to Sophie and all the staff at smokies ????????????????????